Howard Brubaker
Principal & Founder
Founded Wizcom in 1983 and continues to shape the firm's philosophy: don't sell what isn't needed, don't lock clients into one-sided contracts, don't hide behind jargon. Based in the Detroit metropolitan area.
About Wizcom LTD
A Detroit-area technology company founded in 1983. We help small and mid-sized businesses run their IT, cloud, networks, software and phones, from our Saint Clair Shores office or remotely.
Contact Our TeamOur History
Four Decades of Practical Technology
Wizcom Limited started in 1983 with a clear mission: bring the power of statistical data processing to the organizations that needed it most. From its start in the Detroit metropolitan area, it grew into a full-service technology company.
Since then we have worked through every major technology shift, from mainframes to the cloud. Today Wizcom delivers managed IT services, cloud solutions, web and app development, network infrastructure, IT consulting, and VoIP and unified communications to small and mid-sized businesses in 12 industries, from automotive suppliers and manufacturers to medical practices, law firms and nonprofits.
The philosophy has not changed: don't sell what isn't needed, don't lock clients into one-sided contracts, and don't hide behind jargon. That is a big part of why client relationships with Wizcom routinely span decades.
Quick Facts
Founded 1983 40+ years in business in Metro Detroit
Headquarters 24025 Greater Mack Ave, Ste 200, Saint Clair Shores, MI 48080
Track Record 30,000+ endpoints managed, 99.9% uptime delivered
Client Results 38% average reduction in IT costs
Technology Partners Microsoft, Cisco, Dell, HP
Leadership
Meet Our Leadership
Wizcom is led by people you can name, call and hold accountable. Together they lead a team of more than ten technicians, engineers, developers and support staff, and each of them writes for our blog about the work they do every day.
Scott VanCoppenolle
Senior Vice President & CTO
More than two decades leading enterprise IT initiatives, including nationwide infrastructure modernizations, unified communications platforms, cloud migrations, cybersecurity programs and disaster recovery strategies. Born and bred in Detroit.
Maria Ines Yanes
SEO & AI Visibility Strategist
Bilingual industrial engineer with a background in digital marketing, SEO, quality assurance, customer experience, CRM operations and business process improvement. Connects digital strategy with operational efficiency.
Sal Krupa
Senior Software Engineer
Works across the firm's custom software, infrastructure and security practices. Focuses on the technical foundations that keep client environments running and defended.
Our Team
The Team Behind Every Client
More than ten technicians, engineers, developers and support staff, organized around the work our clients rely on every day.
Help Desk & Remote Support
Real technicians who answer the phone, open the ticket and start diagnostics and remediation remotely, so most issues are solved without waiting for a visit.
Field Services
On-site technicians across Wayne, Oakland and Macomb counties for hardware, cabling, installs and anything that needs hands on equipment, same-day during business hours.
Network & Infrastructure Engineering
Engineers who design, secure and maintain networks, servers, firewalls and backups, and who handle the projects that keep an environment current.
Cloud & Communications
Microsoft 365, cloud migrations and hosted VoIP: the systems your team signs into and talks through every day, set up and administered properly.
Software & Web Development
Developers who build and maintain custom websites, web applications and integrations, led by our senior software engineer.
Client Strategy & Consulting
CIO/CTO-level guidance on roadmaps, budgets and vendor decisions, plus regular reviews so your technology plan keeps pace with the business.
How We Deliver
One Accountable Team, Backed by Partners and Tools
We are the firm that picks up the phone, tells you the truth, and stays with the problem until it is actually solved. Here is how our team supports clients across Metro Detroit and beyond.
Senior People on Your Account
Our leadership and senior engineers stay involved with your account, so your requests never disappear into an anonymous queue. You are a partner, not a ticket number.
Remote-First Triage
Support starts remotely: diagnostics, remediation and vendor coordination without waiting for a site visit. Help desk support comes from real technicians, not bots.
Same-Day On-Site in Metro Detroit
Inside our service area, roughly a 40-mile radius from Saint Clair Shores, same-day on-site response is standard during business hours, subject to the time of day the call comes in.
After-Hours by Agreement
After-hours coverage is defined in each client's service agreement, so response commitments are clear before you sign. Managed IT clients also get 24/7 infrastructure monitoring.
Technology Partners
We work with Microsoft, Cisco, Dell and HP. When a remote client needs hands on hardware, we help find and manage a local technician, verify the work and stay accountable for the outcome.
Tools That Scale
Monitoring agents, management tools and documented support workflows let us look after 30,000+ endpoints, with monthly reporting on downtime, tickets and time to resolution.
Outside Metro Detroit, we run the whole engagement remotely, which for most modern IT work is exactly what's needed. Either way, work runs on month-to-month service agreements with clear scope, not long-term lock-in.
Our Commitments
What We Will and Won't Do
What We Will Do
- Provide clear explanations in plain language you can understand and act on
- Fix issues correctly the first time using the latest effective technology
- Give honest assessments even when it means less business for us
- Answer the phone and respond promptly, because your time matters
- Build long-term partnerships based on trust, not contracts
What We Won't Do
- Sell you unnecessary equipment or services you don't actually need
- Use confusing technical jargon to obscure simple solutions or inflate costs
- Push costly upgrades that don't deliver tangible return on investment
- Lock you into long-term contracts designed to benefit us, not you
- Treat you like a ticket number instead of a valued partner
Client Reviews
In Our Clients' Words
They are probably the most thorough and efficient team to handle all your IT needs. From computer repair, networking, software management, Wizcom can handle it all. They have done work for me for many years. I have always been completely satisfied with their work.
Great experience with Wizcom. Their staff is knowledgeable, patient, and creative in their solutions to our tech needs. Highly recommend!
What a great team of people. We've used them for IT, website and software development. Simple, honest guys who clearly love what they do.
Talk with Our Team
Call (586) 533-2081, email hello@wizcomltd.com, or send us a message. No pressure, just a straightforward conversation about your business.
Contact Us