IT for Hospitality
Guest-facing IT for hotels, restaurants, and event venues. POS uptime, guest Wi-Fi that actually works, and PCI DSS peace of mind.
Talk to WizcomHospitality IT Is Measured in Guest Moments
Wi-Fi complaints on TripAdvisor cost you bookings. A POS outage during dinner rush costs you tables. A payment card breach costs you your reputation. Every IT decision either supports or undermines your guest experience.
Wizcom supports hotels, restaurants, event venues, and multi-property operators across Michigan. We know the POS systems, the guest data regulations, and the specific pressures of running IT in a business where every hour is a service moment.
Whether you're a boutique hotel or a regional restaurant group, the underlying job is the same: IT that keeps the guest experience seamless while keeping compliance current.
Quick Facts
Built for Guest Service
The IT work that keeps hotels, restaurants, and event venues delivering the guest experience they promise.
POS System Support
Toast, Micros, Aloha, Square for Restaurants, Clover, and the range of hospitality POS platforms. We understand the payment processing side and the accounting integration.
PCI DSS Compliance
Network segmentation, encryption, vulnerability management, and the SAQ (Self-Assessment Questionnaire) filed correctly and on time.
Guest Wi-Fi
High-density Wi-Fi with captive portals, bandwidth management, and the antenna coverage that matches your floor plan.
Property Management
PMS integration, channel manager coordination, and the middleware that ties reservations to POS to accounting.
Multi-Property Monitoring
One console, every property. Alerts routed to the right team member at the right property with the right context.
Breach Response
Payment card breach playbooks written before you need them. When something happens, we know the notification requirements and the technical containment steps.
Frameworks You're Working Under
Hospitality operators deal with payment cards and guest data. Both come with real legal and financial exposure.
PCI DSS
Payment Card Industry Data Security Standard
Required if you process payment cards. Compliance done properly, SAQ filed on time, and the technical controls actually in place, not just documented.
State Privacy Laws
Guest Data Protection
CCPA, Michigan's new privacy law, and other state rules increasingly apply to guest data. We build access controls and retention that meet the rules.
Card Brand Requirements
Visa, Mastercard, Amex, Discover
Each card brand has its own security requirements beyond PCI DSS baseline. We track what applies and implement accordingly.
ADA Digital Accessibility
Public-Facing Systems
Reservation systems, kiosks, and public websites need to meet accessibility standards. We help ensure your guest-facing systems don't create legal exposure.
The PCI DSS Compliance That Cost Half What It Should Have
A boutique hotel discovered they'd been running PCI DSS non-compliant for two years. Their POS integrator had never completed the Self-Assessment Questionnaire. Their card processor was starting to ask questions.
They came to us after their POS integrator quoted $18,000 to "help with the paperwork." We did a proper assessment, remediated three technical gaps (network segmentation, encryption at rest on the POS backend, and quarterly vulnerability scans), filed the correct SAQ, and got them compliant.
Total cost: $7,200. Half of what the integrator wanted just to write the paperwork.
That hotel has been with us for five years and expanded to three properties.
Questions Hospitality Operators Ask
Can Wizcom help us with PCI DSS compliance?
Our guest Wi-Fi is unreliable when we're busy. Can Wizcom fix it?
What POS systems does Wizcom support?
How do you handle seasonal or event-driven traffic peaks?
Ready to Talk?
Every property is different. A 30-minute call is enough for us to understand your operation and share what we would do. No sales pressure. No commitment.
Book a Strategy Session